DOGS ARE TO BE LEASHED AT ALL TIMES
POTTY YOUR DOG PRIOR TO COMING TO GLAMOROUS PETS
Medical & Health
Your pet’s medical history and information is very important to us. If your pet is not feeling well (e.g., vomiting, diarrhea, etc.), please do not bring him/her to our facility as this may affect other guests to become ill. Owners are required to verify that your pet has been in good health for the last 30 days prior to admission to Glamorous Pets. To ensure the safety and well being of your pet, owners must inform us of any allergies, intolerances, sensitivities, illnesses, physical conditions and/or physical limitations. Please note that if your pet has a communicable condition (e.g., viral infections, or bacterial infections), or is in heat, your pet must remain absent fromGlamorous Pets until he/she has recovered.
Emergencies & Veterinarian Care
Should your pet require immediate veterinary attention, Glamorous Pets will transport your pet to either the nearest vet to our facility or your preferred vet (if it’s not a life-threatening situation), based on your direction on your registration form. Please note that as the owner, you will be responsible for all medical and veterinarian costs incurred.
Vaccinations
Your pet must be fully up to date on vaccines and valid Vaccination Certificates or Titre Test Certificates issued by your veterinarian must be submitted as written proof. The required vaccines are Rabies, Distemper, Canine Hepatitis, Parvovirus, Parainfluenza (DHPP) and Bordetella (kennel cough). For pets with medical conditions (written proof required from your veterinarian), in which vaccinations cannot be administered, you may sign a vaccination waiver form at our facility. It is also strongly recommended that your pet is checked annually by your veterinarian, be on a worm prevention program, and on a flea/tick/lice prevention program as well.
With regards to fleas, ticks, and parasites, if a pet shows up with any types of these, a treatment will be done to rid your pet of them. There will be additional charge for this service.
Age/Gender
Glamorous Pets will accept puppies that are on a vaccination program with their second set of puppy shots completed. Dogs do not need to be neutered or spayed in order to attend our facility. However, we will not accept females in heat and may refuse intact males that are overly aggressive.
Behaviour
All dogs staying at Glamorous Pets must be non-aggressive. Owners will need to verify that their dog has not harmed or shown aggression or threatening behaviour towards any person or another dog. Please remember that when your dog frequents the daycare play areas he/she will be in contact with many other types of dog and the health and safety of all animals is our main concern. These play areas will be supervised, however much like a dog park, acts of aggression can happen very quickly and without warning. If your dog does have an incident thatGlamorous Pets deem unacceptable, Glamorous Pets reserves the right to remove your pet to its own separate area for safety reasons until your arrival. Owners are responsible and liable should your pet cause injuries or damages to other animals. Glamorous Pets reserves the right to refuse service and permanently expel your pet from our facility without explanation.
Punctuality
Please be on time for your appointments as our staffing is scheduled based on appointment booking times. Please be mindful of our hours of operation defined above when booking appointments. There is a grace period of 15 minutes; however, if you are late beyond the grace period, a late drop off fee of $25 or a late pickup fee of $10/30 minutes may be assessed.
Missed appointments / no calls / no show: a fee of $25 will be charged for reservations not cancelled without proper notice of 24-48 hours prior to the appointment. Cancellations are only accepted during working hours Monday to Friday 8am to 5pm. After three no shows in one calendar year we require payment in advance before your dog is scheduled.
Early Drop Off / Late Pick Up
- If you need to drop off your pet prior to 8:00 AM on weekdays, we provide an early drop off service at a rate of $10/30 minutes.
- If you need to pick up your pet after to 5:00 PM on weekdays, we provide a late pick-up service at a rate of $10/30 minutes.
We will call you when your pet is finished their groom.
Mats
If your pet is matted, we will try our best to demat and brush out the tangled hair on your pet, if possible, at a charge of $15 per 30 minutes in addition to the base grooming fee quoted. In the case where your pet’s coat is severely matted or pelted, we may need to shave down your pet as severe matting can cause dermatitis, skin irritation and other possible issues. During the dematting or shave down process, although we are very careful, skin irritation, minor nicks, and stress may occur on your pets, depending on the severity of the mats. I release Glamorous Pets from any and all responsibilities resulting from shaving or dematting a matted pet.
Handling
If your pet is uncooperative during his/her grooming, and requires a handler to settle him/her in order to groom, an extra fee of $15 per 30 minutes is added to your account. If your pet has any behavioural issues, illnesses, injuries or sensitive areas on his/her body, you must inform us about his/her condition prior to your appointment. Glamorous Pets reserves the right to refuse service should your pet be extremely hard for us to handle or to groom.
Grooming Fixes
I understand that if my pet’s grooming is deemed unsatisfactory, notification must be given to Glamorous Pets within 24 hours of your pet’s grooming appointment so appropriate changes can be made. Any additional minor changes can be made within 48 hours of the initial groom.